Article on a 60 year old who never used a computer.
There is little modern applications do to guide people who have never used a computer. Even when focusing on new users, designers tend to take for granted that users understand basic concepts such as cursors, text boxes, and buttons. And, perhaps, rightfully so – if all software could accommodate people like Joe, it would be little but instructions on how to do each new task. But, Joe was looking for a single point of help in an unfamiliar environment, and he never truly got it – not even in a Help menu
No matter their skill level, users will try to make sense of a new situation by leveraging what they know about previous situations. Joe knew nothing about computers, so he focused on the only item he recognized: text. Icons, buttons, and interface elements Joe ignored completely